Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 028 2564 3111
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Old Bank Surgery Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Surgery Times
  • Doctors & Staff
  • Clinics
  • Practice News
  • Contact Us
Show Side Menu

Key Information

  • Patient Privacy Notice
  • Home Visits
  • Registering
  • Change Of Details
  • Practice Area
  • Prescriptions
  • Telephone Advice
  • Out of Hours
  • Practice Charter
  • Patient Participation Group
  • Test Results
  • Confidentiality
  • Comments & Complaints
  • Other Information
  • Minor Ailments Service & Over The Counter Medication
  • Sickness Certificates
  • Social Media Policy
  • COVID-19

BBC Health News

  • NHS faces challenging few days during doctors' strike, warns Streeting25 Jul 2025 20:47Hospitals in England battle to keep both emergency and non-urgent work going in five-day walkout.
  • Sleep, run, hydrate - should you be a stickler for recommended daily doses?26 Jul 2025 01:08After a study casts doubt on the daily steps maxim, what about the other health benchmarks we are told to strive for?
  • 'My dad started spying on my mum' - the drugs causing sexual urges26 Jul 2025 05:57The prescribed medication, taken for movement disorders, can have extreme side effects.
  • Students feel 'let down' by mental health support - but should it really be up to universities?24 Jul 2025 05:24The number of students reporting mental health concerns is rising. But to what extent should the onus be on universities?
  • Samaritans to close more than 100 branches25 Jul 2025 02:08The charity's chief executive says "at least half" of their branches will close in the UK and Ireland.
  • Just 7,000 steps a day could cut health risks, study says24 Jul 2025 14:08Everyone targets 10,000 steps - but a lower tally could reduce the risk of serious health issues like cancer, dementia and heart disease, a study suggests.
Illnesses and conditions
Health and wellbeing
Home > Comments & Complaints

Comments & Complaints

We always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an informal in-house complaints procedure, drawn up to respond to patients' grievances. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes we have made. This procedure does not deal with matters of legal liability or compensation. If you use this procedure it will not affect your right to complain to the Health Board.

Your complaint should be addressed to the practice manager, who will ensure that it is investigated thoroughly and as speedily as possible. Please note that the practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the patient in question.

Last Updated 13 Jun 2022

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Old Bank Surgery

18 Ballymoney Road, Ballymena, BT43 5BY

  • 028 2564 3111
  • Receptionist.Z00396@gp.hscni.net
© Neighbourhood Direct Ltd  2025
GP Practice Website by Oldroyd Publishing Group

Loading...

Local Services