How do I...

...Obtain Telephone Advice?
If you require telephone advice, the best time to speak to the doctors is between 11.45am - 12.15pm.
At other times they may be busy and interruptions during surgery are upsetting for both doctor and patient. For this reason staff has been asked not to disturb consultations with non urgent-telephone calls.

...Request A Home Visit?
Please do not ask the doctor to make a home visit if you are well enough to come to the surgery.

If you ask for a home visit you should give a complete description of the patient's condition so that the doctor can judge if a home visit is necessary.
Only the doctor can judge the necessity of a home visit.

Other than in the case of extreme emergency, all requests for home visits should be made by telephoning 028 2564 3111 before 10.30am.

The receptionist will ask a few details to allow the doctor to assess the urgency of your call and help you in the most appropriate way. Please remember that several patients can be seen at the surgery in the time it takes to make a home visit.

...Obtain Test Result(s)?
Results of investigations eg blood tests, x-rays etc are available by telephoning 2564 3111 between 12.00 noon - 3.00pm when the results will have been reported on by the doctor.